CUSTOMER SERVICE

Transparency

Care Instructions

Hand wash in cold water with mild detergent. Some colors may bleed, so please do not mix light and dark colors while washing. Squeeze excess water off, do not wring. Hang to dry or lay flat. Do not bleach or dry clean. Though our bikinis are tested in salt and chlorine water, some of the trims might corrode over time, so please treat with care while wearing. Avoid spas and tanning oils as this will stretch elastic in some of our trims.

Shipping Policy

  • All orders are subject to verification

  • All bikinis are handmade, the event stock becomes low shipping may take longer to process

  • Current Processing Time is up to 5-7 business days

Pick-Up Orders

  • When placing an order for pick up, you will receive conformation of your order as if it was being shipped

  • When your order is ready, you will receive a text message with our location

  • Current Processing Time is to 2-3 business days

  • Immediate, same day pick up you will need to pay delivery under Priority Mail and write note "PICKUP" in comment box

Return Policy

All sales are final.  We accept returns for exchange, for items damaged in transit.
 
Refunds and Exchanges
To be eligible for exchange, you must first email us within 5 days of receiving our bikini to alert us of the damage, and we will overview if eligible for exchange. Once found eligible, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.

If you have a question regarding our products or the status of your order, please feel free to contact us via e-mail at support@itsybitsyswim.com

 

CONTACT US

Can’t find what you’re looking for, or need more information? Get in touch today.

 

©2019 by Itsy Bitsy Swim™